Ankama-Dofus subscription woes
Originally posted at impsvillage.com [requires user/pass]

*Several people have suggested I tell my story on imps, so I am. I have also checked the rules here, and don't believe that I am breaking any, but Mods can correct me if I'm wrong. I only mean to be informative.*

Almost a month ago the new Solar server opened. A lot of us were excited to get in on the first week events--two times the experience, daily events, and free gifts to the new players on Solar.

I had one Rushu-dedicated main account, so I created another account and paid the subscription fee so as to take advantage of the first week benefits on Solar.

Problem: my account was not being recognized as a subscriber's.

So I checked the forum's problem FAQ and did what it said. I sent a ticket to Dofus support, and four days later, I received a computer generated response listing things that I could check. Whether I'm using the latest client, whether I've set my cookies correctly, etc... Already upset about missing out on four days of double XP, I told them to hurry up and fix the problem before time runs out.

I recieved a second response after the Solar event had ended, saying that it's because I'm not an international user that I haven't been able to connect. Then they linked me here. Which is funny and ironic because on that forum Kaoly states that "The account has to be created in English to be set in the International Community." Which is what I did, and what I am. I am an international user and have been for over half a year.

So by then I was obviously upset. After all, I paid for something that I didn't get.

I made two posts on their forums to express my resentment and shock at how horrible their customer service was. Neither post was out of line or against their posted rules, and neither post was made within the last two weeks. The first post outlined how the people at Dofus Support responded to me, and how it was poor. My second post, made in retaliation for horrible customer service, was on how french law requires that firms must allow customers to "return any purchases within 7 days of delivery," and suggested to others that they could take action in this way.

But after creating those posts I dropped the whole thing and never looked back. I gave up on resolving the problem, decided to take my lumps on the whole deal, and went along my business. Then today I went to check my e-mail and was surprised to see that I had received two love letters from the beloved Ankama Team.

You do not have anymore access to neither the forum nor the game.

Reason : Behavior detrimental to the good atmosphere forums. Critics of the game, Ankama and other players are welcome, but it is important to put the forms and not disturb other users of the forum.

Your account will be restored on 2008-07-20.

To date, your account has 0 warning and 1 ban

The Ankama Team.

This is two weeks after I had given up arguing with Ankama, and two weeks since the last response they gave my submitted ticket. So after much frustration, finally giving up, and NOW being banned, the last straw has finally been drawn.

1. I paid for something I didn't get.


2. I complained in a mannerly fashion, and got banned for it.


3. I was never warned or told my behavior was "detrimental."


4. My problem has never been solved or responded to.

I'm not the only one either, which is why my posts received positive responses from the many others in my situation. I know many of you out there love the game, and may find it hard to believe, but Ankama does not treat many of its own subscribing customers with even the slightest decency. A lot of you are lucky to have never had problems, but many of us aren't, and so I make this post on behalf of the ignored out-casts. I will get my account back very soon, and when I do, I'll give away all my hard earned goodies and say goodbye to the good times I had at Dofus.

さようなら～（T_T）g”

Note:

• The BBB (Better Business Bureau) rates Ankama Games as unsatisfactory because of untimely or failure to respond to customer complaints.


• I had done everything in my power, and nothing against the rules to try and resolve my problem. (I have read the TOS, and forum rules several times.)


• I did complain, and was righteously angry, but i must reiterate that I never broke any rules.